what are the root problem in this case

Mini Case #1 Savreen is the CEO of a fast growth tech company. She has been working closely with her leadership team to evaluate the effectiveness of the customer service team. Through close analysis and evaluation of the different alternatives it was decided to outsource the customer service function to build efficiencies and reduce costs. The decision was not to be communicated until final details were determined. Savreen met with one of her managers today and was told that everyone is talking about the change. Apparently the Customer Service Manager told his team they were being outsourced which started an entire rumour mill. She also is told that a great deal of misinformation is being shared across the organization. This misinformation is causing unnecessary frustration, anger and fear about job security across the organization. Savreen needs to act quickly and get proper information out to the organization about the