What are the seven TQM tools for solving quality problems? Histogram. Pie Charts, Bar charts, Scatter diagram, Venn Diagram and Compass Cause-and-Effect Diagrams, Flowcharts. Checklists, Control Charts, Scatter Diagrams, Pareto Analysis, and Histograms Computer, Printer, Keyboard. Calculator and Plotter Pen, Pencil, Counter, Tags and RFID IT, Flowcharts, Control Charts, Recalls, Warranties and External Failure Question 2 Which of the following is not attributed to Philip Crosby? The concept of the quality trilogy The phrase "Do it right the first time." Stressed the idea of prevention of defects The notion of zero defects The phrase "Quality is free." Question 3 The Malcolm Baldrige Award criteria category that includes continuous improvement programs, employee training, and functioning of teams is O Leadership O Strategic planning Information and analysis Human resource development and management Business results During World War II, quality Meant inspecting products to ensure that they met specifications Encompassed the entire organization o Was defined as it had been for more than 100 years Became customer driven Became more statistical in nature Question 5 Not only does TQM encompass the entire organization but it stresses quality is supplier driven stresses quality is vendor driven stresses quality is customer driven stresses the need for ISO 9000 compliance stressed the need to be 'green' Question 6 Who is famous for his 14 Points ?" Walter Shewhart W. Edwards Deming Joseph Juran Armand Feigenbaum Genichi Taguchi Quality has gained such prominence because organizations are following the latest management fad have found a low cost process to keep some employees busy have identified an employee perk, membership in quality circles understand it is minimal cost and something to do have gained an understanding of the high cost of poor quality Question 8 Warranty claims, customer complaints, and costs of litigation are examples of costs. Internal failure External failure 0 Appraisal O Prevention Replacement Question 9 In six-sigma the level of defects is reduced to approximately O 1.4 parts per million 2.4 parts per million O 3.4 parts per million 4.4 parts per million Question 10 The Malcolm Baldrige Award criteria category that includes the use of tools such as market surveys and focus groups is Leadership Strategic planning Customer and market focus O Business results Information and analysis