Question: What are the similarities and differences between Total Quality Management and Six Sigma quality-management techniques. Explain the aspects of TQM and how they apply in

  1. What are the similarities and differences between Total Quality Management and Six Sigma quality-management techniques.
  2. Explain the aspects of TQM and how they apply in service- and product-based businesses.
  3. Explain the aspects of Six Sigma quality management and how they apply in service- and product-based businesses.
  4. Evaluate the costs and benefits associated with achieving ISO 9000/9001 certification status for a specific product- or service-based company.

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