What are the two subprocesses of knowledge capture systems? * Combination and socialization. Externalization and internalization. Exchange and socialization. Direction and routines. One important way in which learning through socialization may be facilitated involves the use of a community of practice learning management system O e electronic books (e-books) online help system With respect to knowledge application, what are policies and standards? * Knowledge mechanisms supporting direction. Knowledge technologies supporting routines. Knowledge technologies supporting direction. Knowledge mechanisms supporting routines. How does KM enable a sustainable competitive advantage? * Knowledge needed to effectively exploit resources must be learned, which takes a long time to duplicate. Knowledge-based products are difficult to imitate due to copyright and patent laws. Knowledge-enabled improvement in process efficiency produces a large return on investment (ROI). Employee job satisfaction is difficult to replicate across organizations