KNOWLEDGE MANAGEMENT

Assignment 2 (16m, 10%)

(ANSWER ALL QUESTIONS)

Refer to the slide CH03 S23, suggest TWO tools you may use for each of the process below:

1. Knowledge discovery:
   1. Combination
   2. Socialization
2. Knowledge capture:
   1. Externalization
   2. Internalization
3. Knowledge Sharing:
   1. Socialization
   2. Exchange
4. Knowledge application:
   1. Direction
   2. Routines

KM Processes, Mechanisms, and Technologies KM Processes Knowledge Discovery KM Systems KM Sub- Processes Knowledge Combination Discovery Systems Socialization Externalization Knowledge Capture Knowledge Capture Systems Internalization Illustrative KM Mechanisms Illustrative KM Technologies Meetings, telephone conversations, Databases, web-based access to data, and documents, collaborative data mining, repositories of information, creation of documents Web portals, best practices and lessons learned Employee rotation across Video-conferencing, electronic discussion departments, conferences, groups, e-mail brainstorming retreats, cooperative projects, initiation Models, prototypes, best practices, Expert systems, chat groups, best lessons learned practices, and lessons learned databases. Learning by doing, on-the-job Computer-based communication, Al-based training, learning by observation. knowledge acquisition, computer-based and face-to-face meetings simulations See above See above Memos, manuals, letters, Team collaboration tools, web-based presentations access to data, databases, and repositories of information, best practices databases, lessons learned systems, and expertise locator systems Traditional hierarchical relationships Capture and transfer of experts in organizations, help desks, and knowledge, troubleshooting systems, and support centers case-based reasoning systems; decision support systems Organizational policies, work Expert systems, enterprise resource practices, and standards planning systems, management information systems Knowledge Sharing Knowledge Sharing Systems Socialization Exchange Direction Knowledge Application Knowledge Application Systems Routines