Question: What are these steps in Quality Planning? Which step is the most important? Explain and give example? ( Quality Management) According to this slide Quality

What are these steps in Quality Planning? Which step is the most important? Explain and give example? ( Quality Management)

According to this slide

Quality planning External Internal Who are the customers? What are the customers' needs? Market research Regular contacts with customers/ systematic making inquiries Complaint analysis Analysis of the activities of the competitors Questioning own employees Sales statistics --> specifications, cost, delivery, service Quality Function Deployment (QFD) Develop products Develop systems & processes Deploy the plan to operational level Training Process validation

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What are these steps in Quality Planning? Which step is the most important? Explain and give example? (Quality Management)

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