What are two common ways a reader 2 points may react when reading bad news? * Continue reading with empathy and completely understand Report you to their boss Thank you for your time Stop reading Accuse you of lying Cut all ties with the organization 3 points What are three questions you need to ask yourself before considering which approach -- direct or indirect - to use when delivering negative news. Do they communicate clearly What their age is How well do you know the reader How much bad news have they received from you before Do they expect the news What will their reaction be 1 point Which response would be the most appropriate and positive tone to reply to your audience with? * Unfortunately, we haven't received it. The item hasn't arrived yet. 1 point Which response would be the most appropriate and positive tone to reply to your audience with? * You are clearly dissatisfied with the product. I recognize that the product did not live up to your expectations. 1 point Which response would be the most appropriate and positive to reply to your audience with? * Please clarify your request. Your request doesn't make an sense. 1 point Which approach would you if you were writing an email message rejecting a job candidate for a job. * Direct Approach Indirect Approach 1 point Which approach would you if you were writing an email message to your boss, informing her that one of your key clients is taking it business to another company. * Indirect Approach Direct Approach 1 point Which approach would you if you were writing a letter from a roofing company denying a customer's request to repair a roof for which the warranty expired five months ago. Indirect Approach Direct Approach