What can you come up with?

At your management meeting, the president of your company says, "As we work towards improving our market penetration, we want to increase sales volume by 10%".You realize that to accomplish this, there are things that various departments will need to do.You suddenly remember that you could use Balanced Score Card concepts to identify and track goals that will help move towards the sales volume increase.You'll need to identify goals in all four perspectives.What are some BSC goals you might use?

Here's some ideas to get started:

• Learning and Growth:100% of sales team members attends a sales training session during 1st quarter.
• Business processes:Downtime for technology systems associated with sales will not exceed ___ minutes each week.
• Customer perspectives:95% of customer service issues will be resolved during the first contact.
• Financial Data - Monthly revenues will be __% more than the same month in the prior year

Answer rating: 100% (QA)

Here are some Balanced Scorecard BSC goals for each perspective that might help achieve the 10 incre... View the full answer