Question: What characterizes a positive customer relationship when a problem occurs? Multiple Choice Organizations work to minimize or ignore customer complaints. Organizations rely strictly on verbal

What characterizes a positive customer relationship when a problem occurs?
Multiple Choice
Organizations work to minimize or ignore customer complaints.
Organizations rely strictly on verbal complaints to identify an issue.
Customers believe you are their advocate, acting in their best interests to resolve a problem.
Customers believe they have won the disagreement, and the organization has lost.

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