Question: What characterizes a positive customer relationship when a problem occurs? Multiple Choice Customers believe you are their advocate, acting in their best interests to resolve

What characterizes a positive customer relationship when a problem occurs? Multiple Choice Customers believe you are their advocate, acting in their best interests to resolve a problem. Organizations work to minimize or ignore customer complaints. Organizations rely strictly on verbal complaints to identify an issue. Customers believe they have "won" the disagreement, and the organization has "lost

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