Question: What do these terms mean: supply chain downstream activities upstream activities value chain bullwhip effect customer relationship management (CRM) system enterprise resource planning (ERP) system

What do these terms mean: supply chain downstream activities upstream activities value chain bullwhip effect customer relationship management (CRM) system enterprise resource planning (ERP) system cross-docking delayed differentiation reverse logistics

2. What benefits are achieved by focusing on supply chain management?

3. What factors should a manager consider in making an outsourcing decision? Under what circumstances might a manager be likely to outsource or not outsource?

4. What factors should a manager consider when developing a transportation strategy? Which modes of transportation are normally used under which circumstances?

5. What factors should a manager consider when making a facilities location decision?

6. What factors should a manager consider when selecting a supplier? What are the characteristics of a "good" supplier?

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