What do you see as the difference between being a leader and manager Are you currently either of these Describe one experience in which you received or observed superior quality service and one in which you received poor service What made these experiences good or bad How did each experience make y...

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What do you see as the difference between being a leader and manager? Are you currently either

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What do you see as the difference between being a leader and manager? Are you currently either of these?
Describe one experience in which you received or observed superior quality service and one in which you received poor service.
What made these experiences good or bad? How did each experience make you feel?
What role do you think management played in each experience (even if a manager wasn't personally involved)?