Question: What do you see as the difference between being a leader and manager? Are you currently either of these? Describe one experience in which you

  • What do you see as the difference between being a leader and manager? Are you currently either of these?
  • Describe one experience in which you received or observed superior quality service and one in which you received poor service.
  • What made these experiences good or bad? How did each experience make you feel?
  • What role do you think management played in each experience (even if a manager wasn't personally involved)?

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