Question: What does gemba mean? A . Touchpoints along the customer journey B . Empathy for the customer's experience C . Retailing as theater D .

What does gemba mean?
A. Touchpoints along the customer journey
B. Empathy for the customer's experience
C. Retailing as theater
D. The one true source of information
E. A seamless experience for the customer
What does gemba mean? A. Touchpoints along the customer journey B.

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