Question: What does the American Customer Satisfaction Index provide? a . A test that companies can take to obtain a 5 - star system rating to
What does the American Customer Satisfaction Index provide?
a
A test that companies can take to obtain a star system rating to prove their customer satisfaction level.
b
A government organized website where customers can publish their feedback about the top American companies.
c
A customer satisfaction database from which managers can gain important insights. The database can be used to classify companies according to their customer satisfaction level.
d
It is compared to the S&P Index; it provides a sound investment opportunity in companies with superior customer satisfaction
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