Question: What does the term total quality management ( TQM ) refer to ? a . Quality control measures implemented only in manufacturing industries b .

What does the term "total quality management" (TQM) refer to?
a. Quality control measures implemented only in manufacturing industries
b. A one-time quality assessment conducted by an external auditor
c. A strategy to reduce costs by cutting corners in production
d. A management philosophy focused on continuous improvement of processes and products

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