What happens in step 2 of the control process?

Multiple Choice

A)Customers provide information about their reactions to goods and services so corrective action can be taken if necessary.

B)Managers are given immediate feedback on how efficiently inputs are being transformed into outputs.

C)Managers decide on the standards of performance, goals, or targets that they will use in the future for performance evaluation.

D)Managers measure employee retention.

E)Managers measure actual performance.