Question: What is a best practice for managers who are faced with defensive workers who are upset about their performance appraisals? A. Recognize that defensive behaviour

What is a best practice for managers who are faced with defensive workers who are upset about their performance appraisals?

  • A. Recognize that defensive behaviour is normal
  • B. Explain to the person that defensive behaviour is unacceptable
  • C. Ignore emotions and focus on solving all problems identified in the appraisal.
  • D. Tell the person that the appraisal will be repeated by another manager.
  • E. Use position power to convince the employee that the appraisal is accurate

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