Question: What is a claim? When should it be straightforward? ( L . O . 3 ) What are a writer's three goals in composing an

What is a claim? When should it be straightforward? (L.O.3)
What are a writer's three goals in composing an adjustment message? (L.O.4)
Why is it debatable whether business communicators should apologize? (L.O.4)
What are five characteristics of goodwill messages? (L.O.5)
What is a claim? When should it be straightforward? (L.O.3) What

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