1. Describe Nordstrom's organizational culture. 2. Despite the low wages and long hours that are typical...

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1. Describe Nordstrom's organizational culture. 2. Despite the low wages and long hours that are typical of retail employment, Nordstrom still has the ability to motivate its staff to exhibit exemplary customer service. How might this be explained? 3. What suggestions would you give Nordstrom for maintaining and evolving the organizational cul- ture that has contributed to its success? 4. What type of organizational culture do you view as most important? 5. What attributes of Nordstrom's culture do you find most appealing? 1. Describe Nordstrom's organizational culture. 2. Despite the low wages and long hours that are typical of retail employment, Nordstrom still has the ability to motivate its staff to exhibit exemplary customer service. How might this be explained? 3. What suggestions would you give Nordstrom for maintaining and evolving the organizational cul- ture that has contributed to its success? 4. What type of organizational culture do you view as most important? 5. What attributes of Nordstrom's culture do you find most appealing?

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1 Nordstroms organizational culture is often described as customercentric employeefocused and innovative Nordstrom has a strong emphasis on providing ... View the full answer