Question: What is a key difference between handling direct guest feedback, versus feedback submitted on a social media review site? Management should always offer financial compensation

What is a key difference between handling direct guest feedback, versus feedback submitted on a social media review site?
Management should always offer financial compensation to an upset online reviewer to show other readers that we offer a product service guarantee
Nothing, both processes require the same steps to be taken
Management should work with the social media site to have negative reviews removed from the site
Management should reach out to the guest and invite them to speak directly to you in a private forum
What is a key difference between handling direct guest feedback, versus

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