Question: What is call scripting? Question 7 options: A form of predictive analytics for marketing campaigns that attempts to identify target markets or people who could

What is call scripting?

Question

7

options:

A form of predictive analytics for marketing campaigns that attempts to identify target markets or people who could be convinced to buy products.

A place where customer service representatives answer customer inquiries and solve problems, usually by email, chat, or phone.

Gathers product details and issue resolution information that can be automatically generated into a script for the representative to read to the customer.

Allows customers to use the web to find answers to their questions or solutions to their problems.

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