Question: What is customer relationship management ( CRM ) ? Group of answer choices The management of information flows between and among activities in a supply
What is customer relationship management CRM
Group of answer choices
The management of information flows between and among activities in a supply chain to maximize total supply chain effectiveness and corporate profitability.
Integrates all departments and functions throughout an organization into a single MIS system or integrated set of MIS systems so employees can make decisions by viewing enterprisewide information about all business operations.
Connects the plans, methods, and tools aimed at integrating separate enterprise system.
A means of managing all aspects of a customers relationship with an organization to increase customer loyalty and retention and an organizations profitability.
Step by Step Solution
There are 3 Steps involved in it
1 Expert Approved Answer
Step: 1 Unlock
Question Has Been Solved by an Expert!
Get step-by-step solutions from verified subject matter experts
Step: 2 Unlock
Step: 3 Unlock
