What is NOT a user experience lab?

$$ a$.$ A way for companies to gain deep insight into pain points, wins, and opportunities for user experience improvement, which they can leverage for specific, actionable design recommendations.

$$ b$.$ A fully structured interview where researchers tell customers exactly how to use a new product$/$service$,$ usually with an unfinished product or service in the middle of the designing process.

O c$.$ A semi$-$structured approach to interviewing and observing consumers' product$/$service experiences. Researchers commonly

observe customers assembling or disassembling products to refine product manuals for clarity.

$$ d$.$ A place where consumers can experience product variants, and companies can assess ease of use, utility, emotional engagement and accessibility.