What is one concern associated with using employee referrals as a method for recruitment? O a. The costs associated with employee referrals is often high. b. The quality of employee-referred applicants is usually low. c. This recruitment method raises the potential for systemic discrimination. d. External recruitment sources are always better. Which term refers to the formal process that provides unions with a way to handle a complaint that something within a collective agreement has been violated? O a contract negotiations O b. grievance process Oc collective bargaining O d. arbitration hearing