What is one thing you should NOT do when you start a call?$*$

Smile! It helps your partner feel comfortable.

Start reading questions from the module immediately.

Introduce yourself and take a minute to meet your partner.

Ask whether they're nervous and reassure your partner that you're a learner too.

A good coach should...$*$

Talk more than the learner so your partner can practice listening.

Let the learner do all the talking so they can practice speaking.

Spend time both talking and listening.