What is performance management? How is it different from performance measurement (=appraisal?)

What are the objectives of performance measurement?

What benefits may performance measurement provide to organizations when effective?

What are the problems associated with eliminating performance appraisals from organizations?

What are the characteristics of an effective performance appraisal system?

How can an organization go about creating a performance appraisal system?

Describe the performance management process.

What is performance? What factors affect performance?

What are the dimensions of performance? (Difference between task and contextual performance)

Trait, behavioral, and results based approaches to performance appraisals. What is the difference between them? What are the strengths and limitations of each approach?

When should an organization use behavioral versus results appraisals?

What is MBO? What are SMART goals?

How can organizations pick relevant metrics?

What is the difference between absolute vs. relative appraisals?

What are types of absolute vs. relative appraisals?

What are the characteristics of the ideal performance appraisal form?

Should appraisal forms have a score?

What is the difference between anniversary versus focal date reviews?

How many appraisal forms should the firm have?

Should appraisal meetings include a discussion of pay?

Who are the possible raters in a performance appraisal? What are the strengths and limitations of different raters?

What is the point of a self appraisal? How can they be made more effective?

What are the best practices in 360 appraisals?

Why are observation and diagnosis important in appraisals?

What makes raters rate accurately?

What is the role of rater motivation?

What are intentional errors in appraisals?

What is the role of a communication plan in appraisals?

How can organizations ensure buy-in of the system? Why does it matter?

What are unintentional errors?

What type of training could help with these errors?

How can unintentional errors be minimized?

How does a typical person react to feedback?

What is "good feedback?"

How can an organization create a positive feedback climate?

How can you be a better feedback recipient?

What is coaching?

What is a one-on-one meeting? What are the best practices for these meetings?

What are the potential benefits of receiving feedback?

How can you deal with problem behavior at work as a manager?

How does an effective performance management meeting go?