Question: What is Return on Customer ( ROC ) as described? The total revenue generated by all customers in a given period Current - period cash
What is Return on Customer ROC as described?
The total revenue generated by all customers in a given period
Currentperiod cash flow plus changes in customer equity divided by tocal customer equity at period start
The cost of acquiring new customers minus the cost of retaining existing ones
The percentage of customers who make repeat purchases in a given year
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