Question: What is the answer If a citizen uses abusive language on objecting to the service he/she receives from your department, you should: Select the single

What is the answer

If a citizen uses abusive language on objecting to the service he/she receives from your department, you should: Select the single best answer: A. tell him/her you do not have to accept such language and leave B. listen quietly until he/she finishes, and then explain what can be done to correct the trouble C. advise him/her on the proper attitude to take toward government employees D. agree with him/her entirely, to quiet him, but decide to do nothing for such a person

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