What is the average time a customer has to wait for the response to his$/$her e$-$mail?

Note: This includes the time it takes the lawyer to start writing the e$-$mail and the actual

writing time, i$.$e$.,$ waiting time in queue plus the writing time

b$)$ How many e$-$mails will a lawyer have received at the end a $10-$hour day?

c$)$ When not responding to e$-$mails, the lawyer on call is encouraged to actively pursue

cases that potentially could lead to large settlements. How much time in a $10-$hour day

can a My$-$law.com lawyer dedicate to this activity? $($assume the lawyer can instantly

switch between e$-$mails and work on a settlement$)?$

To increase the responsiveness of the firm, the board of My$-$law.com proposes a new

operating policy. Under the new policy, the response would be highly standardized,

reducing the standard deviation of the writing the response e$-$mail to $0\mathrm{.}5$ minutes. The

average writing would remain unchanged.

d$)$ How would the amount of time a lawyer can dedicate to the search for large settlement

cases change with this new operating policy?

e$)$ How would the average time a customer has to wait for the response to his$/$her e$-$mail

change? Note: This includes the time it takes the lawyer to start writing the e$-$mail and

the actual writing time