what is the correct answer ?

Aconstruction professional's client requires a project management information system (PMIS) be used for their construction project. The contractor's submittals are sent through the PMIS, and any feedback on the submissions is communicated through it. Both parties agreed that the client's team is committed to reviewing and responding to the contractor's submittals within 14 working days Midway through construction, the site engineer informs the construction professional that a drawing approval has not been received from the client's team, causing a delay. The construction professional notifies the client of the delay via email. The client replies that all official project correspondence must be sent through the PMIS, not by email, and the drawing approval review process will need 14 working days as stipulated in the contract.What should the construction professional have done to avoid this communication gap? ) A) Applied commitment-based management (CBM) ) B) Adhered to an established governance structure ) C) Encouraged face-to-face meetings ) D) Implemented rigorous feedback loops