Question: What is the correct message that we learn from the service recovery paradox? Group of answer choices It is costly to fix service problems to
What is the correct message that we learn from the service recovery paradox? Group of answer choices It is costly to fix service problems to customers. It is impossible to fix service problems to all customers. Hospitality business needs to provide faulty service for the first time, so that it can fix the failure to impress customers. Successful service recovery is critical for customer satisfaction and retention
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