Question: What is the first step in the six - step strategy for identifying customer needs recommended by Scholtes, Streibel, and Joiner? Question 5 options: Develop

What is the first step in the six-step strategy for identifying customer needs recommended by Scholtes, Streibel, and Joiner?
Question 5 options:
Develop an information-gathering plan
Obtain customer information from the Internet
Take action
Speculate about results

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