What is the first step in the training process? Question 1 options: Determine how to shaper learner's behavior Select the trainer Establishment of training criteria Need assessment Question 2 (2 points) After implementation of the training session/program, how does the company know whether the objectives have been reached? Question 2 options: Through assessing/evaluating the training By collecting employee reviews Through need assessment Seek advice from outside consultants Question 3 (2 points) Regarding the approaches to shape employee behavior, all of the following statements are correct except: Question 3 options: Punishment is not commonly used during training. Positive reinforcement is used to increase target behaviors. Trainers can identify what outcomes learners find most positive and negative and link these outcomes to acquiring new knowledge and skills. Social learning theory states that the best way to learn is through making friends. Question 4 (2 points) The human resources manager considers his training program unsuccessful because the majority of new trainees said they did not like it. Which training evaluation objective was this manager using? Question 4 options: On-the-job performance Learning Outcomes Behavior Outcomes Reactions Question 5 (2 points) A hotel manager is training his night auditor by having him prioritize a wide