Question: What is the most important message this customer is trying to convey? He is having financial problems. He is an important photographer. He urgently needs

What is the most important message this customer is trying to convey?
He is having financial problems.
He is an important photographer.
He urgently needs his chemical order.
What can you do to listen more effectively to this customer?
Ask gentle, probing questions.
Transfer the call to your supervisor, so the caller calms down.
Defend the companys reputation.

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