What is the most significant difference between improving an existing process and designing a new process Select an answer: When designing a new process, there are a lot more unknowns. Improving an existing process relies heavily on Voice of the Customer tools. Design for Six Sigma does not have a Define stage in the methodology Defin Existing processes are more focused on meeting the customers objectives Skip Which of these is a true statement? Select an answer: Almost half the work done in service processes add no value for the customer. 80% of the activities cause 20% of the delay in services. Lean Six Sigma cannot be applied to service organizations like hospitals and purchasing departments All complexity is bad. You'll rely very heavily on programs Select an answer: senior management rough calculations statistical analysis qualitative analysis in the Analyze stage, which distinguishes Six Sigma from other quality The 5s principle specifically defines a system for organizing and standardizing the workplace. What is NOT a 5s principle? Select an answer: Shine (keeping the work area clean) Sort (ensuring each item is in its proper place) Sequester (applying standardized processes to only a small minority) Set in Order (arranging tools so they are easy to find) During the critical Define stage what does a Six Sigma team do? Select an answer: Determine what the project is and exactly what it should accomplish. Statistically validate the potential causes of a problem. Determines what data to collect and how to collect it. Determines training requirements for individuals. What happens if a task is performed correctly and done right the first time? Select an answer It likely required more time and resources than it was worth. The inspection step is no longer needed in the process. A non-value added activity can now be eliminated. It should be expected that tasks won't ever really be performed correctly, and will always require a revisit Nothing is gained. A second inspection will always be necessary and mandated. What do Total Productive Maintenance (TPM) practices ensure? Select an answer: equipment availability is minimized machines do not break down so often scheduled maintenance is not necessary equipment downtime is maximized Six Sigma is designed to guide quality efforts in every part of a business. It is based on the belief that if then there is less chance for defects to occur. I Select an answer: management is limited variation can be increased defects are recorded variation can be reduced All of these choices contribute to improving your processes. But which is the most important factor? Select an answer: Adjust operating practices and procedures Have total involvement in your organization Foster employee training What are managers of a Lean Six Sigma project responsible for? Select an answer: assignments reviewing how individual assignments are coordinated into a team effort analyzing how well each task and individual assignment is completed all of these answers