What is true when developing rules for organizational codes of conduct? Rules are intended to replace reason with position power. Rules generally need to be more detailed than principles. Rules that reinforce organizational culture should be included even when not enforceable. Rules intended only for facility management staff need not be compatible with the organization's rules. What is the correct order of the steps in the strategic planning process? FM organization develops strategic facility plan, demand organization develops strategic plan, FM organization develops operations plans, and execution is measured Demand organization develops strategic plan, execution is measured, FM organization develops strategic facility plan, and FM organization develops operations plans FM organization develops strategic facility plan, FM organization develops operations plans, demand organization develops strategic plan, and execution is measured Demand organization develops strategic plan, FM organization develops strategic facility plan, FM organization develops operations plans, and execution is measured A facility manager is approached by a subordinate with a complaint. As the subordinate is speaking, the facility manager begins to formulate a response so he will be ready to speak when the subordinate is finished. At best, which level of listening is this facility manager practicing? Active listening Empathetic listening