What is Web$-$based self$-$service?

Allows customers to use the web to find answers to their questions or solutions to

their problems.

Gathers product details and issue resolution information that can be automatically

generated into a script for the representative to read to the customer.

A form of predictive analytics for marketing campaigns that attempts to identify

target markets or people who could be convinced to buy products.

A place where customer service representatives answer customer inquiries and solve

problems, usually by email, chat, or phone.