What managerial challenges do services present that manufacturing does not?

I. Less structured jobs.

II. Low skill entry-level positions.

III. Higher employee turnover.

Group of answer choices

A. I and II

B. I and III

C. II and III

D. I, II, and III

Why does service management present more challenges than manufacturing?

Group of answer choices

A. In the service industry it is more difficult to control costs and quality resulting in lower productivity.

B. The risk of customer satisfaction is greater and employee motivation is lower.

C. The risk of customer dissatisfaction is not greater and employee motivation is higher.