What recommendation we can do following the 2 steps from Improvement Journey to make the service effective in a care home

What recommendation we can do following the 2 steps from Improvement Journey to make the service effective in a care home

1. Securing board support

2. Securing wider organisational buy-in and creating a vision

When the issues from the CQC report are:

• The manager doesn't have any training and doesn't understand the principles of the Mental Capacity Act 2005
• There is a lack of understanding around assessing a person's capacity and the need for valid consent to care
• People's initial assessment of care did not have enough details to ensure the service could provide effective care to meet people's needs