What should be my reply to the below post $-$

The advancement of computing power has given businesses, governments, and the average citizen access to the power of artificial intelligence. Models designed to interact with humans such as ChatGPT, Gemini, and others are all examples of artificial intelligence. One key characteristic difference between AI and intelligence augmentation $($IA$)$ is that IA has a$$human$-$centric approach. Unlike artificial intelligence, which focuses on creating autonomous machines, augmented intelligence prioritizes human involvement and decision$-$making. In short, this is to provide its users with $$intelligence$$ that is derived from raw data or inputs that the model receives.

As with any tool, it is in the application of that tool and its utility in achieving the objective desired by the individual or organization. Another aspect of using an IA tool$$is the trust inherent in the output that it provides. Using a tool and not understanding$$its capabilities and limitations$$in which it provides, can be a risk for the user. An example of this would be the case of a law office that submitted a brief to a court that had utilized ChatGPT in which it cited case law that did not exist $($Neumeister$,2023).$ Early versions of ChatGPT have been known to $$hallucinate$$ and create fictitious events or dates in their outputs. The issue is that a law firm decided to use a tool that is not wrong but did not verify the veracity of the output in its submission to the court. This law firm was rightfully held accountable for submitting a false brief. I would argue that it is the responsibility of individuals who use these tools to be responsible for the work that is summarily presented.

Another key differentiator between AI and IA systems is the automation level given to a particular system without human supervision. A simple version of an AI that has little supervision is that of a customer$-$facing chatbot. With the right queries and inputs, this chatbot could direct a customer to a particular department, or human representative, or present information desired without the need for human supervision. The decline of call centers and the need for individuals to staff those centers has declined.

These chatbots do present a problem when taking customer information, specifically when it comes to personally identifiable information $($PII$).$ While chatbots and other automated assisting style$$models can help customers get the access they need, health and PII security is still an issue. This is where a human should be monitored and if necessary be the conduit in which this information is exchanged. Again, an organization or business is ultimately responsible for the tools that they utilize to conduct business. Rigorous and thorough testing should be conducted, along with constant audits of automated tools to ensure security for their customers.$$