What should membership services staff do when it appears that a CVB member is not participating?

a) E-mail a list of cooperative projects that the member business can opt into.

b) Call the member and ask if it is receiving the bureau's mail and leads and whether it will be attending

an upcoming CVB event.

c) Hold an orientation session for member employees so they know how the bureau can help them.

d) Focus more energy and resources on members who consistently make use of the bureau's services.