Question: What should you do if a customer's load is too heavy for their vehicle or trailer? Ask another associate to help you determine what should
What should you do if a customer's load is too heavy for their vehicle or trailer?
Ask another associate to help you determine what should be done.
Recommend the customer use alternative options such as will call, delivery services or the rental program.
Insist that you are correct, even if it involves arguing with the customer.
Comply with the customer's request; the customer is always right.
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