What specific method identified in the lectures is used to fine the true, underlying symptoms of problems?

a. charting of processes (flow charts, process charts)

b. Ask why 5 times

c. statistical process control methods

d. Pareto charting

Which of the following is NOT an operations decision?

a. process

b. layout design

c. price setting

d. quality

e. inventory

What is a quality program being total when it comes to being implemented in an organization?

There are 100 activities in a project. Activity X has an expected completion time of 12 days. Activity Y has an expected completion time of 15 days. Activity X is on the critical path and Activity Y has a slack time of 5 days. The project manager should?

a. focus on completing activity X in 12 days by providing sufficient resources

b. focus on completing activity Y in 10 days to eliminate its slack of 5 days

c. allow 3 more days for activity X to complete it in 15 days

d. speed up activity Y in order to complete it within 5 days to ensure project completion

e. none of the other choices

Data on the cost of moving (traveling) between various work areas is a necessary input in a

a. economic order quantity formula

b. aggregate plan for the business

c. layout plan for the operation

d. job scheduling dispatch rule

e. none of the above