Question: What tasks should be performed by the agent or agent team member for each Health service request? Verify the policy is in force. Determine if
What tasks should be performed by the agent or agent team member for each Health service request?
Verify the policy is in force.
Determine if the request is an eligible policy change request.
Explain the options and impacts of the requested change to the policyholder.
Review the household for other impacted policies, if applicable.
Complete and submit the appropriate documentation to complete the change.
All of the above
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