Question: What techniques are available or would you suggest for mitigating the loss of customer interaction that results from outsourcing customer-facing functions, such as companies selling

 What techniques are available or would you suggest for mitigating the loss of customer interaction that results from outsourcing customer-facing functions, such as companies selling products on Amazon.com or hotels selling their services on Expedia.com?

2. Should a fast-food restaurant be physically efficient or market responsive? Frame your response in terms of lead time expectations of customers and describe what strategies a restaurant could use to address those expectations

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