What term describes the ability of knowledgeable, capable, and enthusiastic employees to deliver products to their internal and external customers in a manner that satisfies identified and unidentified needs and ultimately results in positive word$-$of$-$mouth publicity and return business?

Multiple choice question.

customer service

telecommuting

output

cottage industryWhat term describes the ability of knowledgeable, capable, and enthusiastic employees to deliver products to their internal and external customers in a manner that satisfies identified and unidentified needs and ultimately results in positive word$-$of$-$mouth publicity and return business?

Multiple choice question.

customer service

telecommuting

output

cottage industry