what they do$,$ while helping them maintain or improve their organizational culture. Oltmann management specified the following objectives going into its new fiscal year:

Identify which balanced scorecard perspective each of the above objectives best fits: financial, customer, internal business process, or learning and growth.

Objective

Balanced scorecard perspective

Increase customer satisfaction.

Improve employee well$-$being.

Increase profit margin.

Improve efficiency in delivering recommendations to clients.

Increase training$/$continuing education for employees.

Improve professionalism while on$-$site with clients.