Question: What would be the individual Action Plan that an event manager should consider worthy of implementing in order to improve his customer focus competency? Please

What would be the individual Action Plan that an event manager should consider worthy of implementing in order to improve his customer focus competency?

Please answer the question by using the following 3W approach:

WHAT Identify the actions to be included in the Action Plan
WHY Motivate your choices
WHEN Rank the identified actions in terms of priority

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