when a customer is exempt in multiple states, you typically need to upload a new exemption certificate if you can't edit the existing one. During the upload process, you select all applicable regions or states where the exemption applies. Once selected, the system applies these exemptions to transactions that occur in the chosen regions. This ensures that taxes are not mistakenly applied to transactions where the customer is exempt. If you have further questions or need more detailed steps, feel free to ask! so it doens't have anything to do with the tax code? If will applu to transaction in the exmeption state automatically? Answer by AI In systems like Avalara, the exemption certificate process is generally separate from tax codes. The exemption certificate is linked to the customer and specifies the regions or states where the customer is exempt from sales tax. Once the certificate is uploaded and the applicable regions are selected, the system should automatically apply the exemption to transactions in those states. The exemption certificate is linked to the customer and specifies the regions or states where the customer is exempt from sales tax. Once the certificate is uploaded and the applicable regions are selected, the system should automatically apply the exemption to transactions in those states.. Even if a tax code indicates that an item is taxable, an exemption certificate can override this for transactions in regions where the customer is exempt. True>